Privacy Policy

Effective date: 15 September 2025

Ash Robin Academy respects your privacy and is committed to protecting your personal information in compliance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and, where applicable, the GDPR (EU/UK), CCPA (California), and US federal laws.

1. Information We Collect
- Personal information: name, email address, billing information
- Technical information: IP address, browser, cookies
- Usage information: course progress, preferences

2. How We Collect
- Directly when you register or purchase
- Automatically via cookies/analytics
- From third-party service providers (Kajabi, Stripe, PayPal, email tools)

3. Purpose of Collection
- Delivering our courses
- Customer support
- Marketing communications (with consent or lawful basis)
- Compliance with legal obligations

4. Sharing of Data
We may share data with trusted service providers (Kajabi, payment processors, email software) located in Australia, the US, or EU.

5. Your Rights
- Under the APPs: access, correction, complaint rights
- Under GDPR: access, rectification, erasure, data portability, object to processing
- Under CCPA: right to know, delete, opt-out of sale

6. Data Retention
We retain personal information only as long as necessary to fulfil the purposes above or as required by law.

7. Children's Privacy (COPPA)

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at [email protected]. If we become aware that we have collected information from a child without appropriate consent, we will delete it promptly.

8. Email Marketing (CAN-SPAM)
We comply with the US CAN-SPAM Act. This means:
- We will not use false or misleading header information or subject lines.
- All marketing emails will identify us as the sender and include our contact information.
- You may opt out of marketing emails at any time by clicking the unsubscribe link in the email.
- We will honour unsubscribe requests promptly.

9. Contact
For privacy enquiries, contact:
Ash Robin Academy
Email: [email protected]
Address: c/o Mage Advisory, Level 23, 127 Creek Street, Brisbane City, QLD, Australia